In today’s world, the stability and efficiency of your equipment are critical to business success. Any failure or malfunction can lead to significant losses. That’s why ISTEL 3000, the official partner of Kontron in Ukraine, offers service support under an SLA (Service Level Agreement) — a contract that guarantees a clearly defined level of service for your equipment.
Here are the main benefits and features of SLA-based service support from ISTEL 3000:
24/7 Technical Support
Failures can happen at any time, so we provide round-the-clock support to promptly resolve emergencies within the clearly defined timeframes specified in the agreement.
Timely Software Updates
Outdated software versions increase the risk of cyber threats and reduce system efficiency. We ensure regular updates to the latest stable versions, with up-to-date security measures and optimized equipment performance.
Scheduled Maintenance
Routine inspections help detect potential issues at an early stage, preventing system failures and premature equipment wear.
Integration of Additional Equipment
When expanding your system, our engineers provide professional assistance in integrating new equipment into your existing PBX infrastructure — including IP phones, network devices, and automated workstations.
Multi-Level Support
Depending on the situation, we offer consultations for your specialists, engage certified Kontron engineers, or, if necessary, involve PBX developers to resolve tasks of any complexity.
Replacement Equipment During Repairs
If your equipment requires repairs, we provide replacement units to help you avoid downtime and maintain uninterrupted business operations.
Our technical engineers undergo regular training directly at Kontron’s production facilities, equipping them with up-to-date expertise to respond swiftly to new challenges and meet the highest international standards. Manufacturer-issued certificates confirm their advanced level of competence.
An SLA provides you with confidence in system stability, technical security, and risk minimization. By choosing ISTEL 3000, you gain not just a service provider, but a strategic partner for your business. Contact us to learn more or to request a service contract: https://www.istel3000.com/contact-8
Sincerely,
The ISTEL 3000 Team