ISTEL 3000 employs highly qualified engineers certified to work with ISKRATEL branded equipment. We offer a comprehensive range of services to support both ISKRATEL software and hardware, including:

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• Troubleshooting consultations for equipment

• Technical inquiries regarding the equipment

• Assistance and advice on installed equipment

• Consultations for addressing abnormal or unstable software operation

• Technical inquiries regarding software equipment, configuration, and operation

• Fault resolution and recommendations to prevent similar faults in the future

• Provision of temporary solutions to address problems requiring software adjustments or equipment replacement

 

 

Emergency Support:

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Emergency support service is available 24 hours a day, 7 days a week, 365 days a year. It is designed to address serious issues related to system operation or significant obstacles to access that may impact revenue and service provision to end-users.

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The primary goal of the emergency support service is to promptly address system issues.